❓ Frequently Asked Questions
Answers to all your questions about 11fb
From bonus withdrawals to cricket betting to technical issues — whatever question you have about 11fb, you will find a detailed answer on this page.
11fb is a trusted online betting and casino platform in Bangladesh. From new players to experienced bettors, questions come up from time to time. On this FAQ page we have provided direct, clear answers to the most frequently asked questions about responsible gambling, withdrawal methods, cricket betting, and device-related topics. If you cannot find the answer to your question, our support team is always ready.
Responsible Gambling
There are some warning signs to watch for — such as betting beyond your set budget, repeatedly playing to recover losses, hiding your gambling from family or friends, and feeling restless when you are not playing. If you notice these signs, contact 11fb support immediately and set a deposit limit.
No. 11fb strictly follows a 21+ age policy. Only people aged 21 or above may open an account and place bets. Valid identification must be submitted during age verification. Any account found to belong to a minor will be closed immediately.
If you feel there is a problem, stop first. Contact 11fb's live chat or email [email protected] and our support team will guide you through responsible gambling options. Also speak openly with family or trusted friends — this is the first and most effective step toward addressing the problem.
From your account settings you can set your own daily, weekly, or monthly deposit limit. Once the limit is active, no further deposits beyond that amount will be possible. If you have trouble setting a limit on your account, get help right away through live chat — 11fb support is available 24/7.
A cooling-off is a temporary pause on your account for a set period — usually a few days to a few weeks. Self-exclusion is longer-term — it keeps your account fully closed. If you feel your gambling habit is going out of control, let us know via live chat or email ([email protected]) and the team will take immediate action.
Withdrawal Questions
Withdrawal requests on 11fb are generally processed within 10 to 45 minutes. This timeframe applies to any method — bKash, Nagad, or Rocket. Bank transfers may take a little longer depending on the bank. Once verification is complete, funds are sent promptly.
No, that is not possible. To ensure security, 11fb only sends funds to a bKash, Nagad, or Rocket number registered in the account holder's own name. For bank transfers as well, the bank account name and the 11fb account name must match. This is done to protect your money.
Yes, 11fb's payment system runs seven days a week, twenty-four hours a day. Requests submitted at night or on Friday–Saturday are also targeted for completion within 10–45 minutes, just like on regular working days. If there is any delay, contact support.
First confirm that account verification is complete and that the correct payment details have been provided. If it remains pending for more than 45 minutes, contact live chat or email [email protected]. Mentioning your account number and the time of the request will help resolve it faster.
To withdraw bonus winnings, the wagering requirement must be met first. 11fb's welcome bonus carries a 25x wagering requirement — but this is calculated only on the bonus amount, not on the sum of deposit + bonus. Example: if you receive a ৳1,000 bonus, wagering ৳25,000 makes the bonus winnings withdrawable. The minimum withdrawal is ৳1,000.
Cricket Betting
Decimal odds show the total amount you get back for every ৳1 staked. Example: at odds of 2.50, a ৳100 bet returns ৳250 (profit of ৳150). The higher the odds, the less likely that outcome — but the greater the return if it wins. Simple calculation: stake × odds = total return.
An accumulator, or 'acca', combines multiple selections onto a single slip. All selections must be correct to win, and the odds multiply to produce a larger payout. Yes, in cricket — for example by combining match-winner markets across several matches — accumulator bets are possible. The risk is higher, so starting with a small stake is advisable.
The most popular markets include: match winner (which team will win), toss winner, total runs in an innings (over/under), top batter and top bowler, and the run at which the first wicket falls. In T20 and ODI formats, bettor interest is highest in these markets for big matches such as Bangladesh vs India.
Yes, live in-play betting is available on 11fb. Odds change continuously while a match is in progress and you can place bets in real time. For example, after an over ends you can bet on how many runs will be scored in the next over. Quick decision-making and a good knowledge of the game are an advantage in live betting.
If a match is incomplete due to rain or another reason and a 'no result' is declared, that match's bets are generally voided and the stake is returned. However, conditions may differ for specific markets. Always read the rules on the betting slip and ask on live chat if anything is unclear.
Device & Technical Issues
Even if the connection drops, your bet and game session data are saved on the server. After reconnecting and logging back into your account, you can continue from where you left off or view the result. If there is any balance discrepancy, contact support right away.
11fb is built to run on any modern device — Android smartphones, iPhone/iPad, Windows laptops/desktops, and Mac computers. Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge give the best experience. Keeping your browser updated to the latest version rather than using an older one will reduce issues.
Yes. 11fb is built with a mobile-first design, so the full feature set is available right in the phone browser — deposits, withdrawals, live betting, slots, everything. There is no need to download a separate app. Just go to 11fb.bar and log in.
On Android, open 11fb.bar in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iPhone, open it in Safari, tap the Share button, and choose "Add to Home Screen". The 11fb icon will then appear on your home screen — tap it to go directly to the site.
First refresh the browser and check your internet connection. If the problem persists, clear the browser's cache and cookies and log in again. If you are using a VPN, temporarily turn it off — it can sometimes slow the connection. If the issue is not resolved, contact [email protected] with your device and browser details.
Have more questions? We are ready to help
The 11fb support team is by your side 24 hours a day, 7 days a week in Bengali and English. Reach us through any of the channels below.
Live Chat
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In Bengali and English