11fb's Privacy Policy

1. What Types of Information We Collect

11fb collects various types of information through different methods. This information is mainly divided into two categories — user-provided information and automatically collected information.

1.1 User-Provided Information

When you create an account on 11fb, log in, or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, or Rocket account number; bank account details
• Username and password
• Messages or information provided when contacting us

1.2 Automatically Collected Information

The following information may be collected automatically while you use the 11fb platform:

• IP address and device type
• Browser type and operating system version
• Time of site access, duration of visit, and pages visited
• Game play history and betting transactions
• Data collected through cookies and similar tracking technologies
• Referral source (where you accessed the site from)

3. Sharing Information with Third Parties

11fb does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances:

3.1 Service Provider Partners

Information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, and associated banks), technical infrastructure management, and customer support. These partners may use the information only in accordance with 11fb's instructions, and they are also bound by strict confidentiality agreements.

3.2 Legal Obligations

If providing information is required by a valid court order, government directive, or request from a law enforcement agency, 11fb will comply with that legal obligation.

3.3 Fraud Prevention

If money laundering, fraud, or any other illegal activity is suspected, relevant information may be provided to the appropriate authorities.

3.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5. Data Retention Period

11fb retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: While the account is active and for the applicable legal period after it is closed.
• Transaction Records: For the period required under financial regulations.
• Communication Logs: For a limited period after a support request is resolved.
• Cookie Data: According to the type of cookie — session cookies are deleted when the browser is closed; persistent cookies remain for a set period.

When information is no longer needed or the legal retention period has expired, it is securely deleted or anonymized.

7. Your Rights

You have the following rights over your personal information, and 11fb respects these rights:

• Right of Access: You may submit a request to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: You may request that your information be deleted in certain circumstances, though this may not apply where legal obligations exist.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request to receive your information in a structured and common format.

To exercise these rights, contact our support team directly. We will respond to your request within a reasonable time.

9. Changes to This Policy

11fb reserves the right to change, amend, or update this Privacy Policy at any time. Any changes will be published on the site before they take effect, and the "Last Updated" date will be revised.

For significant changes, we may send a notification to your registered email address. However, it is your responsibility to review this Policy regularly. Continued use of the platform after a policy change will be considered your agreement to the revised policy.